|Job Title: Chapter Relationship Manager|
|Classification: Full-Time, Exempt|
|Experience Required: 3 – 5 Years|
|Relocation Provided: No|
|Department: Chapter Operations|
|Reports to: Chapter Operations|
|Work Schedule: 8a – 5p Monday – Friday|
|Travel: < 10%|
NAHREP® is a mission and purpose-driven organization that is a passionate blend of business and advocacy for sustainable homeownership and the stability and economic empowerment it affords all Americans. Our mission is propelled by a passionate combination of entrepreneurial spirit, cultural heritage and the advocacy of our members. Our mission is to advance sustainable Hispanic homeownership. The organization was founded in 1999 and since inception, our mission has never been more important. With over 40,000 members and growing, we are in need of a strong team member who will support our mission and strategic focus.
This is a full-time, project management type role which relies heavily on relationship building skills through interactions with a geographically dispersed client portfolio. The clients are volunteer chapter leaders who work in some facet of the real estate industry. Successful incumbents are diplomatic consensus builders who are focused on doing the right thing for the member and the chapter. Growth opportunities exist for strong performers. Remote work options are not available.
The Chapter Relationship Manager is the primary contact point for chapter leadership and assigns fulfillment tasks to Chapter Support Admin team members. The Chapter Relationship Manager serves as the principal liaison between their portfolio of chapters and NAHREP® National by providing strategic operations and chapter event planning guidance. The Chapter Relationship Manager engages directly with the accounting department for any financial needs pertaining to their portfolio. The Chapter Relationship Manager should have sufficient organizational context to provide guidance and direction to chapters outside of their portfolio when needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties and Responsibilities
- Work closely with Chapter Leadership on short- and long-range event calendar planning.
- Ensure each chapter has an annual budget and event specific budget for each item on their respective calendar.
- Manage event budgets, including reporting back to chapter leadership regarding status of actual vs. projected expenses.
- Monitor event registration, keep chapter leadership abreast of registration and event related financial standing. When appropriate, advise chapter leadership regarding strategies to improve performance or change event date.
- Create event related marketing campaign across various channels including email distribution, and where appropriate, text blast and recorded call blasts.
- Negotiate vendor and venue contracts, including signing contracts or engaging assistance from VP of Operations where appropriate.
- Serve as chapter liaison to accounting department, reviewing financial reports, providing feedback to accounting department where needed, verifying accuracy of submissions from chapters including contracts, expense reimbursement requests, invoices, etc., prior to forwarding to Accounting Department for processing.
- Collect chapter’s annual board meeting schedule, agendas and minutes for corporate file.
- Provide updates to VP of Operations relative to issues or where further training or guidance is needed.
- Provide National Event support as assigned.
- Perform miscellaneous job-related duties as assigned.
- Ensure event calendar is published on chapter website identifying upcoming events and any available logistical information, such as: type of event, topic or theme, venue, date, time, etc.
- Ensure event registration sites are created all events including creating and updating event registration page on chapter website identifying type of event (educational, business rally, networking, gala, installation), date, time, venue location, member and non-member price, etc.
- Ensure event marketing tasks are completed included email banners, marketing flyers, recorded call blasts, text blasts and any other marketing related tasks as agreed upon with chapter leadership.
- Ensure vendor and venue outreach, such as in sourcing venues where needed or in executing vendor related follow-up where needed.
- A belief in the mission of the National Association of Hispanic Real Estate Professionals®.
- Bachelor’s degree or equivalent combination of education and experience.
- 3 – 5 years minimum membership or customer service experience.
- 3 – 5 years minimum event planning experience.
- Prior non-profit and/or real estate experience a plus.
- Bilingual in Spanish preferred.
- Ability to make administrative/procedural decisions and judgments.
- Excellent problem-solving skills, including an ability to anticipate problems and use judgment appropriately to plan solutions.
- Excellent oral, written, research and computer skills (including with software such as Microsoft Word, Excel, and PowerPoint)
- Excellent interpersonal skills and facility working with a wide variety of people.
- Integrity and a sense of humor.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and printers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel and reach with hands and arms. This is largely a sedentary role and requires the ability to lift files, open filing cabinets and bend, sit, stand and walk. Occasionally required to lift up to 5 lbs.
NAHREP® provides equal employment opportunities to all employees and applicants, without regards to race, color, religion, national origin, ancestry, gender, sex, gender identity or expression, age, medical condition, sexual orientation, marital status, citizenship, pregnancy, physical or mental disability genetic information, veteran status, military status, caregiver status or any other characteristic protected by federal, state or local laws.