The Consumer Financial Protection Bureau (CFPB) Ombudsman’s Office provides an independent, impartial, and confidential resource to informally assist consumers, financial entities, groups, and others in resolving process issues arising from CFPB activities.  The Ombudsman’s Office recently celebrated its fifth year of offering assistance by brainstorming and evaluating options and resources, facilitating discussions, and providing feedback and recommendations to the CFPB that may be helpful to all.  You can find the office’s FY2016 Annual Report along with other information about this resource at You can email the Ombudsman’s Office directly at or call 1-855-830-7880 for assistance.